CCaaS/CX | Contact Center as-a-Service/Customer Experience

Engage with customers in the environments they feel most comfortable in — email, text, social media, instant message, chat/chatbots, and phones. Plus, unlock smart analytical platforms, customer relation management/insights, and improved security that keep you safe while providing the customer understanding and insights that push your organization forward. With CCaaS, your Contact Center & CX ensures continuity and is also infinitely scalable, allowing it to grow with you while reducing costs from legacy approaches.

Contact is the Key, Engagement is the Result

Customer Relationship Management

Get a better handle on the relationship you have with your customers — both long and short term. Track conversations for easy hand-off between different experts or when escalations are necessary. See points of contact along a much longer timeline. Engage reactively, proactively, and adaptably.

Automation

Take contact routing to the next level! Plus, gain agent optimization solutions, Interactive Voice Response (flexible interpretations of customer expressions, pronunciation, and approaches) and AI/ML-powered multi-path experiences eliminate the feeling they’ve entered an endless maze.

Marketing Integration

The goal is always to achieve a personalized one-on-one connection with current, past, and future customers. This engagement begins with every touch you make, the more you know about them, and they know about you, the deeper the effectiveness. Buttons pushed. Levers pulled. 100% transparency.

Improve Experience

What have you done, and how have you treated me lately? Customer perception and experience can be like walking on a knife’s edge, one misstep and you’re fighting a wave of frustration. Make interactions faster, simpler, and deeper to gain traction and loyalty while converting customers into believers.

A Dynamic Approach to CCaaS/CX, Providers Give You Options

Our Featured Providers

8×8 offers contact center, voice communications, video, chat and API solutions powered by one global cloud communications platform. The 8×8 brand is strongly recognized in the channel, with customers, and is recognized in the Gartner Magic Quadrants for both UCaaS and CCaaS.

Kustomer, now a part of Meta, helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt.

RingCentral provides cloud-based business phone systems and communications designed for today's mobile and distributed business world. Privately held and headquartered in San Mateo California, the company serves 320,000+ business customers over state-of-the-art cloud infrastructure, with backing from venture capital firms and Cisco.

Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than five billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible results.

Dialpad harnesses AI to empower companies to get the most from calling, conferencing, and contact centers through Voice Intelligence (Vi). Unified in a single, secure app, Dialpad fits every workstyle — helping 70,000+ businesses worldwide be more productive and collaborative from anywhere and on any device.

Vonage uses fully-integrated unified communications, contact center, and communications API solutions. Vonage’s fully-integrated cloud communications platform enables businesses to collaborate more productively and engage customers more effectively using intelligent interactions across all channels, including messaging, chat social media, video, and voice.

CloudShift has access to over 60 CCaaS/CX Solution Providers, including other CCaaS/CX like Evolve IP, Genesys, Talkdesk, and UJET. For help navigating your way through the process, while discovering the best Provider(s) solutions available to meet your client’s requirements, simply contact our Sales Engineering Team!

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At CloudShift we look for ways to assist the people and companies we work with — from auditing solution sets for optimal performance to making sure monetary surprises are the good kind. It’s almost like having a protection insurance policy. Schedule a Meeting Today!

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Contact Center & CX